Shipping
Nags Head Hammocks uses FedEx Ground for shipping, doing our best to get every order out the door within 1-2 days; however, out-of-stock items generally take 2-3 days. Our Durawood furniture is made to order and will ship 5 business days after it has been ordered. Once your order has shipped, you can use the map below to get a better sense of how long it will take before it reaches you. We also offer expedited shipping; call us for quotes. Please note that FedEx delivers on Saturday but not on Monday. If you are in the 2 Day zone and order on Thursday, your order will be delivered on Saturday. If you are in the 4 Day zone, your order will be delivered on Tuesday.
Last-minute shopper? Why not have us send a Nags Head Hammocks gift certificate. Our gift certificates, printed on top-quality paper, come in various dollar amounts, from $50-$750. They're the perfect prescription for a dose of calm, to be regularly filled at leisure! We send them via FedEx, along with a copy of our catalog. For the most immediate delivery, we can even send them by e-mail. Click here to go to our gift certificate page.
Invoicing
The invoices we send with our orders don't include pricing and payment information, so giving a Nags Head Hammocks product as a gift is that much easier. Of course, if you're sending one of our items as a present to someone, it's not a bad idea to let that person know to expect a delivery!
Tracking your order
Once your order has shipped, you can click here to track it. If you provided us with an e-mail address, then we can also send you tracking information. Please note that some e-mail providers (such as AOL and EarthLink) may block incoming mail from our domain name, so you may need to “instruct” your e-mail program to allow mail from nagsheadhammocks.com in order to receive order and shipping confirmation from us.
Damage during shipping
While we rarely see it happen, it's certainly possible for parts to get damaged during shipping. If that should occur, we'll be happy to send you a replacement as soon as possible, and we'll contact FedEx ourselves for claims and damages. Please note that we can't use rush delivery to send a replacement for something damaged in shipping. We try very hard to keep our shipping costs as low as possible so we can pass those savings along to our customers.
International Shipping
Customs and duties are the buyer's responsibility. Though we strive always to provide accurate shipping charges, they still sometimes come out higher than may be reflected in our website shopping cart. Payment must be made in U.S. currency, in the form of a bank check or money order; credit card payments are not accepted. |
