What is your return policy?
Nags Head Hammocks has a money back guarantee. If you are not satisfied with an item, return it unused in original packaging inside 90 days for a complete merchandise refund or exchange. For online purchases, we will credit the product price only and not the shipping costs. You can return it to any of our 6 stores or at our warehouse, Nags Head Hammocks, Return for Invoice ID #12345, 305 Industrial Bd., Greenville, NC 27834.

How long will it take to get my order?
We try to have everything in stock at all time and when in stock, your order will ship in 1-2 days. Orders not in stock usually take 2-5 days. DuraWood furniture are usually shipped in 5-7 days. Please visit our shipping map for more information on exceptions and time in transit.

Billing information for gift?
We do not include prices on the invoice that will come with your order.

What is the recommended space to put a hammock?
All our hammocks can be put between two trees or on a stand. We recommend finding two trees about 14-15 ft apart and putting the hooks at 4 ft.

Are internet prices the same as your shop prices?
Actually they are... but often we offer Specials, Incentives or Combination Specials that are only available on our website.

What is the best rope for a hammock?
Duracord is your best choice. It is a very soft rope, often mistaken for cotton, that is highly resistant to mildew, wear and tear, and direct sun. It is the most comfortable and durable rope available today. It comes in a variety of fade resistant colors that will give you years of enjoyment. DuraCord's ability to remain colorfast and mildew resistant has made it the most popular rope for hammocks and rope furniture.

Polyester is not colorfast in the sunlight when dyed and this is why we only offer it only in its natural white color. Polyester is a good choice for those who prefer the look of the white rope over colored rope. It is less expensive than Duracord but has the same comfort and durability.

What is the weight capacity?
We use the thickest 7/32" rope (8mm) and our hardware is hot dipped galvanized. No other company uses connecting components larger than ours and no one uses the heavy rust-resistant galvanizing we use. Weight capacity on our hammocks and stands is 450 lbs, on our single chairs and swings is 300 lbs and on our double chairs and swings 500 lbs.

I'm confused by size descriptions what do I look for?
Look for actual dimensions, some companies change names constantly, don't be fooled by a name that implies a more generous sized hammock than the dimensions justify. Typically,  a 54" wide by 84" long (bed size) hammock is large enough for two adults. A 60" wide hammock is considered "family size".

Do you ship internationally?
Yes, however, customs and duties are the responsibility of the buyer. Shipping charges may be higher than shown in the shopping cart. Payment must be made in U.S. currency and in the form of a bank check or money order. No credit card payments accepted. We recommend shipping to a US address.

I've lost my assembly instructions. How do I get another copy?
Assembly instructions are available here.

Damaged incurred in shipping
Even though rare, it is possible that some parts get damaged during shipping. In this case, we will be happy to send you a replacement as soon as possible and contact UPS ourselves for claims and damages. We cannot ship an item with rush delivery because it has been damaged and needs to be reshipped. We prefer to keep our shipping costs as low as possible and pass than savings on to you.