Customer Service
Our warranty
We guarantee our products to be free of defects in material and craftsmanship. If you run into any problems with something you bought from us, we'll gladly replace it, or else send you the appropriate replacement part at no cost to you. There's no time limit on this warranty; however, it doesn't cover any damage due to normal weathering and aging. Our goal is for you to get maximum enjoyment out of your Nags Head Hammocks purchase, so please visit our Care and Maintenance page for tips on how to extend the life of your Nags Head hammock, swing, chair or stand.
Return Policy and Money-back Guarantee
Not completely satisfied with what you bought? Then simply return it to us within 90 days of purchase for an exchange, or a refund; you pay only the shipping cost. Please note that for online sales, we credit only the product price but not shipping costs. Credits are done using the same method of payment originally used. Click here to find a Fed Ex service location near you. Returns can also be made to any of our 6 retail stores, or sent to our warehouse at: Nags Head Hammocks
Return for Invoice ID #12345
305 Industrial Blvd.
Greenville, NC 27834
How long after I place my order does it get shipped?
We try to have everything in stock at all times, but because we don't mass-produce our products, we do sometimes sell out of an item. When in stock, your product will ship in 1-2 days; orders not in stock usually take 2-3 days. The one exception is our DuraWood furniture, which is made to order and ships 5 business days after the order is placed. Please visit our shipping map for more information on shipping specifics.
How do you handle gift orders?
Since our products are frequently given as gifts, we don't include prices on the invoices that accompany our shipped orders.
What if my purchase gets damaged during shipping?
It's certainly possible for parts to get damaged during shipping, though we rarely see this. If it should happen, we"ll be happy to send you a replacement as soon as possible, and we"ll contact FedEx ourselves for claims and damages. However, we can't use rush delivery to send a replacement for something damaged in shipping. We try very hard to keep our shipping costs as low as possible so we can pass those savings along to our customers.
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